We have an excellent track record when it comes to making the perfect product, but in the rare case that a return of items is necessary, we will always make things right with our clients. Due to the custom nature of the products, the high set up fees we incur, and the fact that custom merchandise is not re-salable to other customers, all custom order sales are final. We are only able to issue refunds if the design that was emailed and approved by the customer greatly varies with the finished product received. Slight variations in color and clarity do occur when images provided by the customer are not of highest resolution quality. Ie: Pictures of other images, unofficial non-vectorized clip art from the internet, ink drawings, paintings, photos, images not created by digital software, and any other small images that when get blown up to flag size, lose their quality. These situations do not warrant a refund of the product and will not be considered flawed merchandise. Refunds for design time already spent will not be issued.
Please look carefully at your final design and the orientation of the flag (horizontal or vertical) before you approve us to move forward with production. If you have any questions about the design of your custom merchandise please ask them BEFORE you approve your design for print. YOU control the design process:) Once the design is approved by you the production process has been started.
Shipping & Production Times:
We aim to complete all orders on time, but sometimes we are at the mercy of couriers who may experience later estimated delivery times due to weather, holidays, or any other such factors. The shipping times listed on our site are AVERAGE times for shipping and production of custom products AFTER the design has been approved by the client. Please plan accordingly if you need your merchandise by a certain date. If you need your items by a certain date please let us know upon ordering and we will be happy to accommodate you! We are not responsible for late deliveries nor will any refunds be issued for any product that arrives late.
Please inspect your order and let us know if there is an issue with it within 24 hours of receiving it. We will not address or attempt to remedy issues for orders past this time. It is the responsibility of the receiving party to alert us if there are quantity issues, broken packages etc, with visual evidence so we can attempt to remedy things if need be.
If you have questions, please feel free to contact us anytime at info@FestFlags.com
Thank you for your understanding.